Frequently Asked Questions

We welcome your service animals to Fairmont Waterfront. Please view our pet-friendly and accessibility pages for more details.

Yes, please view our Accessibility page for more details.

Caring for our valued guests and employees is our top priority. To learn more about the extensive measures we are taking to safeguard, protect and care for you, visit Accor’s ALL Safe and Well website.

Our fitness centre is open 24 hours, seven days a week, with inspiring views overlooking Stanley Park and the North Shore Mountains.

BOMBAY BEAUTY CO.
Indulge in self-care during your stay. Experience Ayurveda-inspired nature-based beauty and wellness treatments at this on-site salon
Massage services are available upon request in the comfort and privacy of your room.
Please call 604-691-1991 or email [email protected] for more information or to book an appointment.

Do you offer shuttle service from the airport?

Overnight parking is available at the hotel and is in effect from 6:00 p.m. to 6:00 p.m. the next day.

Self parking is available at $58/night. (guests must register license plate at the front desk)
Valet service is available at $75.00/night.
Over-height vehicle parking is available at $125.00/night.

Pricing includes in-and-out privileges and all taxes .

Vancouver International Airport is located 15 km from Fairmont Waterfront.

Travel time is approximately 40 mins by car.

Fairmont Waterfront is located at 900 Canada Place Way, Vancouver, British Columbia, Canada V6C 3L5.

Visit our Contact Us page for detailed directions.

Fairmont Gold offers a privileged hotel-within-a-hotel experience. Our dedicated Fairmont Gold team strives to deliver the highest level of personalized service to each Fairmont Gold guest. The VIP service begins the moment you arrive at the specially reserved reception desk on the private Fairmont Gold floor.

Fairmont Gold Amenities include:

Private floor with its own reception desk for check-in
Private lounge exclusively for Fairmont Gold guests
Healthy complimentary continental breakfast in lounge
Complimentary afternoon canapés and honor bar in lounge
Complimentary use of a boardroom in select locations
High-speed internet access in the Gold Lounge
In-room high-speed internet access
Complimentary newspapers and personalized wake-up calls
DVDs, CDs, books and games for your use
Dedicated Fairmont Gold Manager

Fairmont Waterfront offers you virtually everything you need to meet your business and convention exhibiting needs — from scanning, copying and faxing to packing and shipping. High-speed wireless internet is also available throughout the hotel.
Location: 2nd Floor
Hours: Access to the Business Centre is complimentary and available 24 hours/day with a guestroom key.
Self Service:
Two work stations
High Speed Internet Access
Printing and copying (black & white only)

ADDITIONAL SERVICES:
Available through Royal Service by dialing ‘0’ or emailing [email protected]
Scanning
Faxing
Colour Printing (charges apply)

We’re delighted to have you and your canine companion staying with us! Cats and dogs (maximum 2) may vacation with you for a $35 per night pet cleaning fee. Dog beds, water bowls and treats for our furry guests are available upon request. Seeing-eye dogs are always welcome.
Please visit our pet-friendly page for more details.

Full laundry service is available seven days a week. In order to guarantee same-day delivery, laundry must be ready 9:00am. Laundry pick-up by the Housekeeping staff starts at 7:00am. Delivery will be done at 6:00pm. Laundry bags are found in the guestroom’s closet.

The belldesk is located in the main lobby of the hotel. Our bellmen are happy to assist with luggage storage, directions, recommendations, porterage to Canada Place Cruise Ship Terminal and assistance to guestrooms. The belldesk can also provide umbrellas, bottled water and running towels.

The Fairmont Waterfront Concierge Desk is located in the Main Lobby. They are happy to help with dinner reservations and recommendations, city tours, theatre and special events, directions, and anything to do with planning your stay in Vancouver! Please contact our dedicated concierge team at 604-691-1997 or via email at [email protected].

To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.

Check-in time is 3:00 p.m.
Check-out time is 12:00 NOON

Guests can verify their account balance status and check-out through their television set. A receipt will be mailed out to the address provided by the guest at the time of reservation or check-in.

You can contact us online or by phone, fax or email. Visit our Contact Us page for details.