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frequent questions
frequent questions

FAQs

Check-In / Check-Out

Check-in time is 3:00 p.m.
Check-out time is 12:00 noon

Express Check-Out
Guests can verify their account balance status and check-out through their television set. A receipt will be mailed out to the address provided by the guest at the time of reservation or check-in.


Guest Parking

Overnight parking is available at the hotel and is in effect from 6:00 p.m. to 6:00 p.m. the next day.  

Self Parking
$56.00/night, including in-and-out privileges and taxes (guests must register license plate at the front desk).


COVID-19 HEALTH & SAFETY Protocols

Please note Guests are required to wear face masks while using all indoor facilities, including the fitness centre.

To learn more about the extensive measures we are taking along each step of the guest journey, visit ALLSafeandWell.com. For hours of operation, please check the Dine and Play pages.


BUSINESS SERVICES

Fairmont Waterfront offers you virtually everything you need to meet your business and convention exhibiting needs — from scanning, copying and faxing to packing and shipping. High-speed wireless internet is also available throughout the hotel.
Location: 2nd Floor
Hours: Access to the Business Centre is complimentary and available 24 hours/day with a guestroom key.
Self Service:
Two work stations
High Speed Internet Access
Printing and copying (black & white only)
ADDITIONAL SERVICES:
Available through Royal Service by dialing ‘0’ or emailing waterfronthotel@fairmont.com
Scanning
Faxing
Colour Printing (charges apply)
MAIL AND SHIPPING:
Our Concierge, lobby level, is pleased to assist you with all outbound package handling services. Online payment for shipping and completion of waybills is required by all guests. Materials, packaging and labels can be provided by the Concierge team. Inbound packages can be collected from Bell Services, located next to the Concierge.


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