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Fairmont Waterfront Rooftop Outdoor Heated Pool
ALLSafe

Your Safety in Mind

Effective September 13, 2021, British Columbia’s Provincial Health Officer has made proof of vaccination mandatory to enter certain businesses in the province. Proof of vaccination will be required to visit ARC Restaurant & Bar, including outdoor dining spaces, pool & fitness centre, and to attend any meetings or events with 50 or more attendees. Please read our COVID-19 Travel FAQs Prior to traveling, we recommend reviewing information provided on the BC Government website.

Please know that our top priority remains the safety, care and wellbeing of our Fairmont Waterfront family. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. Fairmont Hotels are advising all travelers to follow the government stipulated guidelines and avoid traveling for non-essential reasons when possible.

At this moment, this means keeping our guests and colleagues safe by preventing the spread of COVID-19 – partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry.

To see our ALL Safe and Well Initiative, click here

Here’s what’s open at Fairmont Waterfront:

ARC RESTAURANT + LOUNGE: ARC offers both indoor dining and a covered patio for breakfast, lunch, dinner, and weekend brunch. ARC2Go take-away is available for breakfast, lunch or dinner and is perfect for dining by the pool or in your guestroom. Proof of Vaccination along with a photo ID are mandatory, effective September 13, 2021.
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IN-ROOM DINING: In-room dining service is available daily for you to enjoy from the comfort and safety of your room.
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POOL + HEALTH CLUB: The fitness centre and rooftop pool will be open daily from 6:00am to 10:00pm

HOUSEKEEPING: Housekeeping service will be performed while you are out of your room every third day of your stay, with wellness checks daily. Please note that to reduce contact; amenities, including robes, extra towels and magazines have been removed from rooms and stayover and turndown services are not being offered at this time. Should you require any of these items during your stay or would like fresh linens or sheets, please dial ‘0’ and a member of our team would be pleased to assist.

GUESTS & VISITORS: We understand the importance of sharing experiences with family and friends, however in order to comply with BC Provincial Health Orders and fire code regulations, please kindly note the following guest occupancy maximums, inclusive of registered guests; four (4) persons per room, and six (6) persons per suite. All non-registered persons are not permitted in guest rooms and suites after 10pm.

For more information on services available, please click here.

What to expect on arrival

Screening will be required at check-in and each time you enter the building and/or join us at the restaurant, which may include a temperature check. 
For your safety and ours, face coverings are mandated for all employees and guests in all indoor public spaces.
Should you require any personal protective equipment, such as gloves, masks or hand sanitizer, please dial ‘0’ and we will have them delivered to your room.

VACCINE PASSPORT FAQs

Can I still check into the hotel if I am not vaccinated? 

Proof of vaccination will not be required for hotel guests to check into the hotel and while in their guest room, however hotel guests 12 years of age and older will still be required to show proof of vaccination to visit ARC Restaurant, Bar & Patio, pool & fitness centre and to attend any meetings or events with 50 or more attendees.

Where in the hotel will require proof of vaccination?  

Proof of vaccination will be required to visit ARC Restaurant, Bar & Patio, pool & fitness centre and to attend any meetings or events with 50 or more attendees.

Who will be checking my proof of vaccination?  

Fairmont Waterfront will have designated staff members with access to the BC Vaccine Card Verifier App, which is a secure and confidential way for businesses to scan and confirm proof of vaccination.

Who will have access to my personal health information?

The program put in place by the BC PHO utilizes a secure and confidential verification app, which is meant to scan and confirm proof of vaccination without having to share any personal health information. Should you have further questions, we recommend reviewing the BC Vaccine Card privacy information website, which can be found here.

Will proof of vaccination be required to visit the pool/fitness centre?

At this time, guests staying at Fairmont Waterfront are required to show proof of vaccination to enjoy the pool or fitness centre facilities.

Will you be canceling my booking if I am unable to show proof of vaccination? 

At this time, Fairmont Waterfront will not cancel any reservations unless otherwise instructed by the BC Provincial Health Officer.

Can I still make a reservation if I am unable to show proof of vaccination? 

At this time, Fairmont Waterfront is still accepting all overnight hotel reservations and will not require proof of vaccination to check into the hotel or while in your guest room.

When does this proof of vaccine mandate go into effect? 

The BC Vaccination Card program will begin on September 13, 2021, requiring proof of receiving the first shot of the vaccine. As of October 24, proof of both vaccine shots will be required. This mandate is to be in effect until January 31, 2022 and is subject to extension.

How do I show my proof of vaccination? 

(BC Residents): Prior to your arrival, please ensure you have completed the online registration for your BC Vaccination Card. This can be done on the BC PHO proof of vaccination website.

(Non-BC Residents): Travellers visiting BC from outside of the province will also be required to show proof of vaccination, and further information regarding how to show proof of vaccination for non-BC residents can be found here.

How long will this vaccination policy be in place? 

The BC Vaccination Card program will be in effect until January 31, 2022 and is subject to extension.

Do I need proof of vaccination to attend a wedding/event at the hotel? 

This will be dependent on the size of the event. BC Public Health has confirmed that any event with more than 50 people in attendance must require proof of vaccination. 

I am a long time loyal customer of Fairmont Waterfront, can an exemption be made for me during my upcoming stay? 

At this time, only children under the age of 12 who are not yet eligible for vaccination will be exempt from the proof of vaccination order, as per the mandate put in place by BC Provincial Health.

I am unable to receive the vaccine due to health/religious reasons, can an exemption be made for me during my upcoming stay? 

At this time, only children under the age of 12 who are not yet eligible for vaccination will be exempt from the proof of vaccination order, as per the mandate put in place by BC Provincial Health.

Are hotel staff required to be fully vaccinated? 

At this time, BC Provincial Health is not requiring businesses to make vaccinations mandatory for staff and colleagues. Fairmont Waterfront will follow guidance provided by the BC PHO and BC Hotel Association, and should this change and staff be required to show proof of vaccination, we will follow the mandate accordingly.

That said, Fairmont Waterfront is strongly urging staff to receive their vaccination, and has provided useful tools and resources to ensure all colleagues have the appropriate information to complete their vaccination as advised.

Public Space Access

Guests will see ALL Safe and Well signage and digital communications visible throughout the property encouraging social distancing, hand washing and use of sanitizer. All common spaces and guest rooms throughout our hotel are cleaned to the highest standards by specially trained, professional housekeepers, using EPA registered disinfecting chemicals proven effective in preventing the transmission of all viruses and pathogens, including COVID-19. 

ALLSafe
Waterfront Ballroom Foyer

Meetings & Events

Our meetings and event team will collaborate with planners to re-imagine their meetings with new meeting sets, food service protocols and entertainment/team building options that enable social distancing and reduce the number of guests touching surfaces and equipment. Heightened cleanliness standards will be in place within our meeting space and our colleagues will be cleaning areas more frequently during meeting sessions and event breaks. Our staff will be provided the appropriate personal protective equipment, such as masks to keep your attendees and our colleagues safe.

Garden Suite

Colleague Training & Safety

Our colleagues will each receive COVID-19 related training and retooling with guidance and reminders to: Stay home if not well, wash hands repeatedly and thoroughly, wear masks while at work and follow all safety protocols for their particular responsibilities and guest interactions. All colleagues will participate in mandatory health screenings which include temperature checks upon entrance to the hotel.  It’s important to us that both our guests and our colleagues are safe and well.

Couple Exploring Capilano Suspension Bridge- Tourism Vancouver / Capilano Suspension Bridge Park

Resources

British Columbia Department of Health https://www2.gov.bc.ca/

BC Center for Disease Control (BCCDC) https://www.bccdc.ca/ 

World Health Organization https://www.who.int/

The new operational standards being implemented at Fairmont Waterfront and at Accor properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC.

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