Your Safety in Mind
Please know that our top priority remains the safety, care and wellbeing of our Fairmont Waterfront family. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. Fairmont Hotels are advising all travelers to follow the government stipulated guidelines and avoid traveling for non-essential reasons when possible.
At this moment, this means keeping our guests and colleagues safe by preventing the spread of COVID-19 – partnering with top experts to implement new standards of safety and enhanced operational protocols and procedures which are among the most stringent in the hospitality industry.
To see our ALL Safe and Well Initiative, click here
Here’s what’s open at Fairmont Waterfront:
POOL + HEALTH CLUB: The fitness centre, rooftop pool and indoor hot tub will be open daily from 6:00am to 10:00pm.
HOUSEKEEPING: Daily housekeeping service will be performed between 9am-3:30pm daily. Should you prefer that we do not enter your room during your stay please place the Do Not Disturb sign on your door, or let us know at the Front Desk or by dialing ‘0’ on your guest room phone. Should you require additional amenities during your stay, please dial ‘0’ and a member of our team would be pleased to assist.
GUESTS & VISITORS: We understand the importance of sharing experiences with family and friends, however in order to comply with BC Public Health Orders and fire code regulations, please kindly note the following guest occupancy maximums, inclusive of registered guests; four (4) persons per room, and six (6) persons per suite. All non-registered persons are not permitted in guest rooms and suites after 10pm.
For more information on services available, please click here.
What to expect on arrival
Should you require any personal protective equipment, such as gloves, masks or hand sanitizer, please dial ‘0’ and we will have them delivered to your room.
Public Space Access
Guests will see ALL Safe and Well signage and digital communications visible throughout the property encouraging social distancing, hand washing and use of sanitizer. All common spaces and guest rooms throughout our hotel are cleaned to the highest standards by specially trained, professional housekeepers, using EPA registered disinfecting chemicals proven effective in preventing the transmission of all viruses and pathogens, including COVID-19.
Meetings & Events
Our meetings and event team will collaborate with planners to re-imagine their meetings with new meeting sets, food service protocols and entertainment/team building options that enable social distancing and reduce the number of guests touching surfaces and equipment. Heightened cleanliness standards will be in place within our meeting space and our colleagues will be cleaning areas more frequently during meeting sessions and event breaks. Our staff will be provided the appropriate personal protective equipment, such as masks to keep your attendees and our colleagues safe.
Colleague Training & Safety
Our colleagues will each receive COVID-19 related training and retooling with guidance and reminders to: Stay home if not well, wash hands repeatedly and thoroughly, wear masks while at work and follow all safety protocols for their particular responsibilities and guest interactions. All colleagues will participate in mandatory health screenings which include temperature checks upon entrance to the hotel. It’s important to us that both our guests and our colleagues are safe and well.
The new operational standards being implemented at Fairmont Waterfront and at Accor properties across North & Central America were developed and vetted by a team of expert advisors to ensure maximum efficacy in preventing the spread of all viruses and pathogens, including COVID-19, with oversight by Bureau Veritas, a world leader in testing, inspections and certification; Dr. Amesh Adalja, Senior Scholar at the Johns Hopkins University Center for Health Security & fellow with the Infectious Diseases Society of America; and Ruth Petran, Ph.D., CFS, Senior Corporate Scientist, Food Safety and Public Health, for Ecolab, global leaders in cleaning and hygiene, and trusted advisors to the CDC.